Hochiki Europe Customer Survey 2024: Positive Trends and Continuous Improvement

Innovation and Quality at the Forefront

One of the most encouraging findings from the survey was a 15% increase in respondents agreeing that Hochiki manufactures and designs innovative, high-quality, and robust products. This substantial rise demonstrates our commitment to excellence and our success in meeting evolving industry needs.

Furthermore, there was an impressive 18% increase in customers affirming that Hochiki's current range of fire detection products, accessories, and peripherals meets their requirements. This surge in satisfaction underscores our dedication to providing comprehensive solutions that address our clients' diverse needs.

Meeting Future Demands

The survey highlighted a strong interest in aspirating smoke detection technology among our customers. As Hochiki already offers a cutting-edge solution in this area, FIRElink, we are excited to enhance our communication efforts to ensure our clients are fully aware of our innovative aspirating system and its capabilities.

Strengthening Partnerships

We are thrilled to report a notable improvement in our relationships with distributors. The average satisfaction score for working with Hochiki increased from 5 to 6, indicating stronger partnerships and improved collaboration across our network.

Listening and Responding to Customer Needs

The survey also provided valuable insights into what matters most to our customers: competitive pricing, efficient delivery, exceptional customer service, comprehensive support, product availability, and superior quality.

While we've made significant strides in addressing previous concerns about stock levels and delivery speed, we acknowledge the current feedback regarding delivery costs. We are committed to maintaining open communication with our customers to explain market factors affecting these costs and to explore ways to optimise our delivery processes.

Continuous Improvement

The 2024 survey saw a 100% completion rate from those customers who participated, up from 63% in 2023. This increase in engagement allows us to gather more comprehensive data, enabling us to better understand and respond to our customers' needs.

Looking Ahead

"The results of this year's survey are extremely encouraging," said Nathan Hudson, Sales & Marketing Director at Hochiki Europe. "They not only highlight areas where we excel but also provide valuable insights for continuous improvement. As always, we are committed to building on these positive trends and addressing areas where we can enhance our offerings and services."

Hochiki Europe remains dedicated to innovation, quality, and customer satisfaction. We thank all participants for their valuable feedback and look forward to continuing our journey of excellence in fire detection and emergency lighting solutions.